Zayo Technical Support Engineer-Allstream in Vancouver, Washington

Technical Support Engineer-Allstream

Technical Support Engineer-Allstream

Location: Vancouver,WA Department: Operations

Job Number: AL119

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Allstream is hiring a Technical Support Engineer in Vancouver, WA.


This Position is the final stage of internal escalation for network, product, and complex customer troubles. As a member of a team focused on improving network performance reliability, and longevity.

A candidate should have comprehensive knowledge of both Layer 2 and Layer 3 fundamentals / concepts.

To include:

  • Layer 2

  • Switching fundamentals

  • Control Protocol Tunneling

  • Y.1731 OAM implementation

  • Layer 3 –

  • IP Routing fundamentals (to include IPV4 and IPV6)

  • OSPF

  • MPLS

  • BGP

Quality of service as it applies to Layer 3 and Layer 2. A qualified candidate will be expected to understand the interworking of QOS between layers 2 and 3 (including MPLS marking).

Experience with programming / scripting languages is a huge plus (VB Script, TCL/TK, Java, Node.js, Pearl..) Relational database experience using SQL , MySQL or Oracle environments is also a plus. Understanding SNMP and XML architecture as it applies to device management is also desirable.

Be detail oriented and have the ability to occasionally work independently with minimal supervision


  • Layer 2 Network Fundamentals

  • Layer 3 network fundamentals including IPV4 and IPV6

  • Detailed understanding of L3 Routing and routing protocols BGP,OSPF

  • Exposure to MPLS an VPLS architectures

  • Strong fault localization and troubleshooting Skills


  • Experience conducting technical training and document preparation

  • Rudimentary exposure to programing in Visual Basic, Pearl or Java

  • Experience managing aspects of large projects

  • Experience in the service provider or telecom industry

Zayo is an Equal Opportunity Employer.Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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