PeaceHealth Patient Financial Services Supervisor - Hospital Cash in Vancouver, Washington

PeaceHealth is seeking a Patient Financial Services Supervisor - Hospital Cash for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of 8 Hours.

Req ID: 159648


Responsible for the selection, training, performance and schedules of assigned staff. Monitors overall services, develops quality and performance indicators, gathers data for analysis and ensures continuous improvement to optimize patient care and stewardship of resources, including patient access, insurance verification, billing and collections, cash receipts, scheduling and customer service.


  1. Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance.

  2. Recommends selection of staff, monitors and evaluates performance and accountability of staff. Evaluates competence and initiates performance improvement plans to develop staff, provides meaningful and constructive feedback.

  3. Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.

  4. Responsible for hiring, training, performance evaluations, schedules, act upon leave requests, time cards and participation in corrective actions of assigned staff.

  5. Oversees training, focusing on continuous improvement to optimize days in accounts receivable and cost to collect. Works with leadership to develop training and monitoring programs. Monitors productivity of assigned staff.

  6. Works with leadership to evaluate workflow, resources, equipment and expenditures, make recommendations for enhancements, purchases, streamlining processes and procedures.

  7. Oversees work to ensure it is in accordance with regulatory requirements, policies/procedures and departmental standards relating to HIPAA and other government requirements.

  8. Works with leadership in the development of policies, procedures, budget, and enhancements to daily operations of department.

  9. May perform the work of assigned staff.

  10. Perform other duties as assigned.



  • High School Diploma or Equivalent required.


  • Minimum two years in healthcare billing required.

  • Previous leadership training and experience strongly preferred.

  • Knowledge of insurance process and regulations preferred.




  • Proficient in using Microsoft Office applications, including Word, Excel and Outlook preferred.

  • Must be able to manage conflict effectively and professionally.

  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.

  • Good customer service skills and good interpersonal skills.

  • Coaching and mentoring skills.

  • Excellent verbal and written communication skills.

  • Excellent organizational and managerial skills.

  • Excellent analytical skills.


  • Work requires fairly light physical exertion from up to 65% of the time.

  • Ability to lift objects weighing 30 lbs. or less.

  • Work is performed under normal working conditions with adequate lighting and ventilation.

  • Job duties frequently require intense concentration and attention to detail (up to 65% of work time).

Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.

About PeaceHealth

PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission.

We offer competitive compensation, a robust benefits package at and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Vancouver community please visit our homepage: .

Get a feeling for the Spirit of PeaceHealth through this three-minute video , and visit us on Facebook at or LinkedIn at !

Questions? Review our Employment FAQ at or email . Please note this email does not accept resumes or applications.

Location: Vancouver, Shared Services Center (802)

Job Category: Business, Administrative & Facilities

Shift: Day

Shift Length: 8 Hours

FTE: 1.0

Work Type: Full Time

Required Certifications/Licensure:

PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.

The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Posting Notes: Vancouver || Business, Administrative & Facilities || Accounting & Finance || Full Time || PATIENT ACCOUNTING