CompuCom Retail Network Support Analyst in Seattle, Washington


Retail Network Support Analyst


Ref No.:


Seattle, Washington

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The Retail Network Support Analyst will be responsible for ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites.


  1. Network knowledge

  2. Retail knowledge

  3. Customer service focus (working with store partners and individuals in triage)

    Summary of Key Responsibilities:

  • Ability to help collaborate and drive consensus across a diverse group of customers with conflicting priorities

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

  • Ability to effectively utilize available tools and resources (internal and external) to resolve issues

  • Collaborates with cross functional teams within the Technology dept. and Retail Operations business units and departments on strategies and processes to deliver overall quality assurance

  • Coordinates with the stores and testing teams during the pilot phase distribution activities in preparation for implementation phase

  • Documents and reviews user problems using tracking software

  • Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed

  • Informs senior implementation specialist and management of issues requiring additional intervention or support

  • Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities, and for software distribution activities

  • Provides technical support for new installation hardware and cabling issues and second level technical testing for POS hardware, software, and store network circuit and telephony systems, including software activation

  • Ensures customer expectations are being met by communicating and maintaining key business relationships with other teams within the company


  • Advanced Network and New Store support role: 2 years

  • Help desk, client services, or customer service: 2 years

  • Advanced WAN and LAN cabling support: 1 year

  • Project management experience in an information technology environment: 1 year

    Required Knowledge, Skills and Abilities:

  • Ability to manage multiple internal and external people resources, schedules, and priorities

  • Knowledge of computer systems, including operating systems, problem management tools, networking architecture and industry standards, system management and configuration tools, and system tools use and configuration

  • Knowledge of retail store infrastructure, store and data center operations, and telephony network systems

  • Knowledge of personal computer hardware and software

  • Ability to communicate clearly and concisely, both orally and in writing

  • Ability to deliver excellent customer service

  • Strong attention to detail and organizational skills

  • Strong technical aptitude and problem solving skills

  • Project management skills, including measurement, reporting and financial analysis

  • Ability to work effectively in self-directed manner

  • Ability to meet deadlines in a fast paced environment

  • Role requires shift flexibility to support a 24X7 service offering, applicant must be available to be scheduled any shift, any days of the week

  • Ability to cover on-call rotation as business needs require

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at X at cell at ™ Supports Equal Employment Opportunity* e at X at cell at ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit at .