Robert Half Technology Help Desk Analyst I in Seattle, Washington

Robert Half Technology, partnering with a rapidly expanding company in the Healthcare/NHS industry, is looking for someone to support local and field users as a Help Desk Analyst. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Seattle, Washington, the Help Desk Analyst opportunity is a long term temporary-to-fulltime role. How you will make an impact - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally - Spot recurring technical issues and deploy solutions to address the root of the problems - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 04410-0010401458

Functional Role: Help Desk/Tech Support I

Country: USA

State: WA

City: Seattle

Postal Code: 98126

Compensation: DOE

Requirements: - Solid understanding of Microsoft Windows 10 - Strong familiarity with customer service - Foundational knowledge in PC skills - Microsoft Office 365 experience - Background in installing and configuring operating systems, networked and local printers, and business applications - Familiarity with basic networking concepts - Strong problem solving and analytical skills - Experience in user administration and bug fixing in a client server environment - IT support ticketing system experience desired