Amazon Corporate LLC FT French-Fluent Work From Home Customer Service Associate-USA in Seattle, Washington

WORK FROM HOME - VIRTUAL CUSTOMER SERVICE! Bilingual Franais/English In order to be considered for this position you MUST be fluent in FRENCH and live in one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Who We Are Amazon Customer Service is arguably the best on earth! We solve problems for our customers on the spot and treat everyone like a friend. Customer Service plays a large role in Amazon's growth, as we innovate on behalf of our customers based on their experiences and feedback. Come join Amazon Customer Service! Job Description Amazon is seeking applicants who are customer obsessed, demonstrate high ownership and are passionate about innovating the customer experience. If you are looking for an opportunity to have flexible hours and provide a world class customer experience, this is the role for you! Our Virtual Contact Center is open from 3AM - Midnight Pacific Time. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts include evenings. Typically, they include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week. . There may be mandatory overtime, based on business needs or large scale events. Being able to work a flexible schedule that falls within our operating hours is required and expected. Working hours for all staff increase substantially during different times of the year in preparation for peak events, in the summer and shortly before Thanksgiving through mid-January. You may be required to work up 40 hours per week during these times. You may be required to work any/all major holidays like Thanksgiving or Christmas. If you're a student, we'll do our best to work around your school schedule! Associates uutilize Amazon-provided laptops and headsets to manage their work, including scheduling shifts and taking customer contacts. Associates are measured on schedule adherence, contact quality, efficiency, and process compliance. Associates are required to communicate effectively, both written and verbally, as daily work is managed via phone Compensation Except as otherwise required by law, this role pays $11.50 ($10.00 + $1.50 language premium) per hour. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development. **Please note, this position will be supporting French team during night shift** Basic Qualifications: *You must be fluent in French and English *High School Diploma or equivalent *Basic typing, phone, and computer navigation skills *Ability to navigate the Internet, email, and Instant Messenger tools *1+ years in a service environment dealing with the public *Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring) *Ability to complete I-9 work authorization paperwork in person *Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone *Must reside in one of the following state Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakot