Washington State DSHS Support Enforcement Technician in Seattle, Washington


The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Division of Child Support (DCS) has opportunities for Support Enforcement Technicians.

Support Enforcement Technicians work in a fast-paced environment, have daily contact with the public, and must be positive team players. In this role you will perform technical responsibilities which require program knowledge and provide support in services such as: intake case referral screening, locate, process serving and provide general program information to service recipients. Our team works a schedule of Monday – Friday from 8:00 am -5:00 pm.

Overall Duties:

  • Enter and accurately maintain case data on the electronic Support Enforcement Management System (SEMS).
  • Screen transfers-in cases in SEMS from applications received for child support received from several sources.
  • Provide in-person customer service to a diverse set of clients, co-workers, other agencies, and general public while adhering to all laws and policies regarding confidentiality.
  • Utilize independent judgment regarding information obtained to make decisions on case actions and case set-up.
  • Coordinate services with outside vendors and prepares legal documents for service on employers and clients.
  • Respond to Support Enforcement Officers (SEO) and Claims Officers (CLO) and County Prosecutors requests to update, change, and modify data.
  • Provide internal customer service to SEO's and CLOs by following up with outside vendors regarding status and service issues.
  • Process payments received over the counter and by mail.
  • Perform case set-up functions at the request of Support Enforcement Officers, Claims Officers, and Prosecutors.
  • Access various databases to locate clients, assets, and paternity information.
  • Answer and route multi-line phone calls. What we are looking for:

  • Experience using customer service principles and techniques, including sound interviewing skills

  • Ability to comprehend statutes, court decisions, departmental regulations and programs available to qualified applicants
  • Ability to communicate complex issues and processes in a timely manner understandable by a diverse public
  • Ability to process cash and payments with a high degree of accuracy
  • Ability to multi-task, prioritize workload and be responsive to change

Who Should Apply?

Professionals with a minimum of two years of post-secondary education and/or AA degree OR Professionals with at least two years of experience in one, or a combination of the following:

  • Collection of debts
  • Determining financial eligibility for programs or services
  • Law enforcement
  • Investigation
  • Adjustment of claims or finance
  • Providing assistance to client/customers regarding inquiries, complaints or problems OR Professionals with at least two years of experience in a child support office.

Additional qualifying experience will be substituted year for year for education

Application Process:

Submit a complete online application and include three professional references. All information to be considered must be contained in the application. Resumes will not be reviewed.

Submit a 1 page letter of interest giving specific examples of how your education and work experience relate to the SET overall duties listed in this announcement.

If you have questions regarding this job, please contact Seattle Customer Service Team Supervisor, Jack Miller at 206-341-7071.

Questions regarding this recruitment please contact Brian Quinn and reference# 2018-02548.

Salary: $2,654.00 - $3,436.00 Monthly

Location: King County - Seattle - S. Seattle, WA

Job Type: Full Time - Permanent

Department: Dept. of Social and Health Services

Job Number: 2018-02548

Closing: 3/25/2018 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov