Fred Hutchinson Cancer Research Center Digital Customer Experience and Customer Service Coordinator - temporary in Seattle, Washington

Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

The Program Coordinator, Digital Customer Experience reports to the Event Manager, Obliteride and will perform website based and event support tasks as outlined below. The Program Coordinator, Digital Customer Experience is expected to take initiative, be a self-starter and be able to work independently. Must maintain professionalism, be flexible and able to handle multiple tasks and changing priorities, and remain composed under the pressure of deadlines. Must exhibit dependability and willingness to work as an integral member of the Philanthropy team.

Website Responsibilities:

  • Working in TeamRaiser within Luminate Online, maintain online fundraising and registration vehicles for Obliteride walk and biking event; for example:

  • Serve as lead with vendors when website platforms not working as expected; responsible for troubleshooting through resolution

  • Handle issues around malfunction of participation types tied to registrations and teams

  • Ensure ongoing functionality of “delayed self pledge” systems

  • Assist with back-end website set-up of team framework

  • Change participation types, including reassigning donation soft credits

  • Identify and trouble-shoot technical issues

  • Manage website content and function through back‐end web administration

  • Troubleshoot participant inquiries and requests related to website and registration platform

  • Regularly interface with event participants, requiring timely resolution of issues

  • Document and guide vendors on website performance, maintenance, and optimizations

  • Deliver outstanding customer service

Event Logistics Responsibilities:

  • Routine administrative support

  • Document updates within Adobe software products

  • Help creating materials for tabling events and event kits

  • Assistance with marketing and tabling opportunities

  • Assistance distributing event promotional materials within the community

  • Additional miscellaneous event support related tasks as needed

Required Qualifications:

  • Bachelor’s degree preferred

  • At least 1-2 years’ experience with Luminate Online Marketing platform (specifically TeamRaiser)

  • Technologically savvy; experience with CMS products

  • At least 1‐2 years’ experience working with non‐profits, or peer-to-peer fundraising events

  • Basic experience working within Adobe Creative Suite (InDesign, Illustrator and/or Photoshop)

  • Strong writing skills preferred

Required Knowledge, Skills and Abilities:

  • Comfort working within a fast-paced environment with quickly changing priorities

  • Ability to take initiative and adeptly balance team‐work with independent work to find answers and develop solutions

  • Excellent interpersonal skills working with sponsors, vendors, colleagues, volunteers, and the general public

  • Must be a creative thinker with ability to evaluate and anticipate potential problems and determine a solution to implement successfully

  • Ability to handle confidential and sensitive information

  • Ability to build relationships and work in a team environment

  • Ability to communicate clearly and concisely, both orally and in writing

  • Excellent organizational skills

  • Must have strong attention to detail

  • Self-motivation and flexibility

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

ID: 11457

External Company URL: www.fhcrc.org

Street: 1100 Fairview Ave N

Post End Date: 5/21/2018