Deltek Systems Customer Success Mgr in Seattle, Washington
3937BRCompany Summary:Deltek is the leading global provider of enterprise software and solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek. Know more. Do more.® www.deltek.comAuto req ID:3937BRExternal Job Title:Customer Success Manager, GovWin IQPosition Responsibilities:Responsibilities include, but are not limited to the following:
Renewing existing GovWin IQ subscribers.
Identifying new business opportunities within existing Deltek subscriber accounts.
Demoing Deltek products/services to l service subscribers.
Maintain/exceeding quota levels for both renewal and new business efforts.
Providing customer support for requests, inquiries, and training needs.
Completing Customer Success Manager certification to understand Deltek’s suite of services for both the Federal and State & Local spheres.
Attend internal and external events to understand products and markets.
Maintain and improve high level of customer satisfaction.
Become familiar and comply with Deltek standards, practices, and procedures.
Work Location:US Remote, US-Seattle, WAQualifications:
Bachelor’s degree or equivalent experience
3+ years of experience in sales, a customer service field, or equivalent experience
Strong, proven sales skills
Excellent customer service and relationship development skills
Strong verbal/telephone and written/electronic communication skills
Excellent time management and organizational skills
Enthusiastic, hard-working, and pleasant attitude
Demonstrated industry knowledge in the Federal IT Government market
Strong computer and internet skills, including MS Office, internet research, HTML and database skills are preferred