Moss Adams LLP Application Support Engineer in Seattle, Washington

Moss Adams brings more West to business. More than a location, it’s a way of doing business in which innovation thrives and optimism abounds. At Moss Adams, we’re excited by the greatness of possibility and the extraordinary potential for companies and individuals to prosper.

With more than 2,800 professionals across 20-plus locations in the West and beyond, we provide the world’s most innovative companies with specialized accounting, consulting, and wealth management services to help them embrace emerging opportunity.

We’re currently seeking an Application Support Engineer in our National Office (headquarters) located in Seattle. The Application Support Engineer is responsible for the highest level of escalated support and maintenance for the firm’s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, testing, deployment, and automating solutions. This role will provide high level project support for the application environment including ongoing research and development projects.


  • Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs

  • Proactively communicate with various business areas/leaders to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business

  • Liaise with Project Management Office and Development to initiate Work Efforts that enhance supported application functionality

  • Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise

  • Provide remote technical assistance and support, and resolve problems related to the use of applications for end users

  • Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution

  • Configure and maintain the Mobile Device Management platform, providing remote support for mobile devices

  • Troubleshoot operating system, VOIP/voicemail, and LAN/WAN issues

  • Maintain accurate and timely records in time tracking systems, ticket management systems, asset tracking systems, and weekly status and metrics report repositories

  • Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the firm’s systems

  • Participate in scheduling rotation for providing after hours on-call escalation support to end users

  • Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects

  • Assist with completion of application licensing audits

  • Assist in and lead research and development projects related to firm technology needs

  • Provide mentoring, coaching, and direction to Support Center and Regional Technology support personnel


  • Associate's degree or equivalent education and work experience required

  • Minimum of four years of experience providing application and end-user support services required

  • Experience working with Active Directory user administration, automated help desk systems, OS imaging processes, network and local printer installation, desktop scripting, application deployment, tax and audit applications, QA testing processes and, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred

  • Experience preferred in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), Dynamics CRM, and Elite

  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) preferred

  • Strong written and verbal communication skills

  • Ability to meet standards for ticket system management and documentation responsibilities

  • Ability to work in a team-oriented/collaborative environment

  • Ability to be a self-starter, prioritize workload, and adapt to new processes and procedures in a fast paced environment

  • Ability to handle confidential information in a reliable manner

  • Ability to demonstrate strong customer service skills, and foster a high degree of end user satisfaction through the delivery of quality and timely service

  • Ability to convey technical issues and material to non-technical audience

Moss Adams is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Title: Application Support Engineer

Location: Seattle, WA

Requisition ID: 16425