SkyWest Airlines Customer Service Agent - PSC in PASCO/RICHLAND/KENNEWICK, Washington
Primary Job Duties
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.
As a Ticket/Gate Agent, you are responsible for ticketing and re-booking passengers, boarding flights, and assisting passengers with special needs.
Part-time and Full-time positions may be available. Please indicate preference in screening questions:
Greet and assist all customers in a friendly and timely manner
Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed
Comply with all safety procedures and station policies
Assist special needs passengers and resolve customer complaints
Communicate clearly with ground personnel and flight crews
Calmly handle situations such as cancelled and delayed flights
Other duties as assigned
Must be at least 18 years of age
US citizen or show proof of right to work in US
Ability to lift heavy bags in excess of 60+ pounds, with or without a reasonable accommodation
Willing to work nights, weekends and holidays
Positive and outgoing team player
Must type 30 wpm
Physical and Other Requirements
- Attend 3 weeks of Customer Service training (date to be determined)
Please complete the on-line application. Qualified applicants will be contacted.
This position will require the selected candidate to travel outside the station for training - in addition to the completion of their new hire on-boarding.
This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional inst ructions.
Requisition ID 2018-5141
Category Customer Service/Support
Minimum Hiring Range 11.00 hr.
Close Date 4/23/2018
SkyWest is committed to a maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestry, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age, or military status. We have specific training plans and programs in place to maintain such an environment.
Please view Equal Employment Opportunity Posters provided by OFCCP here.