Washington State Licensing Services Representative 4 Motorcycle Safety Program in Olympia, Washington


The hiring authority may make a hiring decision at any time. Initial screening will begin April 24, 2018. It is to the applicants' advantage to submit materials as soon as possible.

The Department's mission is: With a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state's transportation systems. This position provides direct support to the public, agency contractors and instructors, and industry stakeholders, conducting training, testing, audits, and other licensing services, creating sound public policies to improve training and testing standards and rider safety, and providing public outreach education to increase motorcycle safety and awareness. The program also maintains oversight of a varied number of statewide contracted motorcycle training schools and hundreds of Motorcycle Instructors who serve the public by providing hands-on motorcycle training and testing that leads riders to endorsement.

DOL is one of the most public facing state agencies, regularly interacting with over 6 million Washingtonians and responsible for a biennial budget of $360 million. Our ideal candidate understands the needs of our customers, and ensures DOL operations are efficient, effective, respectful, and accountable in complying with state and federal laws.

What our Licensing Services Representative 4 does

  • Perform contract audits and monitor contractor performance to ensure compliance with contract requirements and training and testing policies and procedures.
  • Perform in person assessments and review submitted quality assurance reports to ensure training and testing standards are met.
  • Recommend regulatory disciplinary action against instructors and motorcycle training schools and contractors for violations of statutes, contract requirements, policies, and procedures.
  • Use extensive knowledge of laws, rules, policies and procedures, curriculum standards, and industry best practices to serve as the technical expert for the program.
  • Offer professional and expert advice to internal and external stakeholders.
  • Collect and analyze program and industry data and prepare reports and recommendations to assist the program and management in decision making relating to Target Zero, training and testing standards, contract requirements, legislation, policies and procedures, budget projections, advertising, grant requests, and program outreach.
  • Assist higher-level management and other program staff in preparation of comprehensive plans, recommendations, reporting, curricula design, policies, standards, and outreach efforts. Draft and evaluate legislation and policies pertaining to the motorcycle safety program and motorcycle safety, training, testing, licensing, and other related subjects.
  • Develop statewide and national motorcycle safety and awareness outreach programs. Create educational and informational materials for the public.
  • Write, edit, and maintain content and submit articles about motorcycle safety and rider education for newsletter's, communications, and various websites, such as www.dol.wa.gov and social media sites.
  • Review and approve proposed training and testing sites for compliance with minimum standards and ensure any/all safety concerns are addressed.
  • Research and evaluate design effectiveness and efficiency of training layout with a prioritized focus on participant safety. Authenticate all measurements, photos, and form entries, define and address safety concerns (i.e. obstacles, hazards, and surface feature or traction issues) and all required criteria.
  • Prepare range information approval packets for submission to Motorcycle Safety Foundation and Evergreen Safety Council for approval and national certification.
  • View and interpret driver records using agency driver record and imaging systems. Complete and maintain proper license and endorsement testing documentation.

Required Qualifications and Competencies Applicants who possess the following qualifications may be referred to the hiring manager:

  • Be an endorsed 2-wheel motorcyclist and maintain endorsement throughout employment.
  • One year experience using Microsoft Word, Outlook, and Excel applications and internet.
  • One year experience clearly and effectively communicating with internal and external customers on a variety of complex and technical topics utilizing active listening skills.

Preferred Qualifications Applicants who also possess the following may receive additional consideration by the hiring manager:

  • Bachelor's Degree;
  • Understanding of laws, rules, and policies regulating motorcycle training, testing, endorsements, and safety;
  • Possess a First Aid/CPR Certification or have the ability to become First Aid/CPR Certified within 6 months of employment and maintain certification throughout employment;
  • Willing to be a Washington Motorcycle Safety Program (WMSP) Certified 2-Wheel Instructor and maintain certification throughout employment

Why work at DOL? We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated. Find out what our own employees have to say about DOL's Culture and Diversity*!*

We also value wellness and promote a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program! Come enjoy life in Olympia, Washington! Olympia was named one of 2018's Top 100 Best Places To Live by Livability.com. Learn more about life in the capital city!

How to Apply To apply and be considered for this position, complete the three required steps below. Only applicants who demonstrate they are able to follow directions and submit a complete application packet will be considered. This includes attaching all required documents.

  • Step 1: Select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
  • Step 2: Ensure the work history section of your applicant profile is current and thorough, clearly stating how you meet the qualifications above.
  • Step 3: Upload and attach the following documents to your applicant profile: 1. Letter of interest, 2. Current resume, and 3. a list of three professional references including name, title and current contact information (additional references are accepted).

You are welcome to include the name and pronoun you would like to be referred to as in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.

Special Notice To take advantage of veteran's preference, please do the following:

  • Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to HRRecruit@dol.wa.gov
  • Use a subject line of "VET for PSD LSR4 18-089"
  • Include your name as it appears on your application in careers.wa.gov

*Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. *

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

Contact Us For inquiries about this position, please contact Kimberleigh Amarige at 360.902.4003or email HRRecruit@dol.wa.gov. Please reference recruitment number 18-089.

Salary: $3,612.00 - $4,737.00 Monthly

Location: Thurston County – Olympia, WA

Job Type: Full Time - Permanent

Department: Dept. of Licensing

Job Number: 18-089

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov