SMG Usher/Ticket Taker in Kent, Washington

Job Title: Usher/Ticket Taker

Department: Operations

Reports To: Director of Operations

FLSA Status: Hourly/ Non-Exempt


Under supervision of the Director of Operations, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities.


  • Responsible for scanning guest's tickets as they enter the building.
  • Direct guests to seats listed on their tickets.
  • Respond to any guest incidents including, but not limited to, fights, injuries and illnesses.
  • Communicate facility amenities to guests as needed and requested.
  • Provide excellent customer service by remaining calm and courteous.
  • Help with lost children or guests find their party.
  • Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.
  • All other duties as assigned.


  • On-the-job training provided.
  • HS diploma preferred.
  • Must be able to stand, walk and climb stairs for duration of shift.
  • May be exposed to adverse weather conditions.
  • Must be able to work nights, weekends and holidays.

Recruiter-Arletta Voter

accesso ShoWare Center

625 W James St.

Kent, WA 98032

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled