24 Hour Fitness, INC. General Manager in Kent, Washington
LOCATION 12922 SE Kent Kangley Rd Kent WA 98030
At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
To ensure all of our General Managers (GMs) are set up for success, all new GMs are hired into a training role and must complete a comprehensive training program. Upon successful completion of the training program our General Manager Trainees are ready to be promoted into an open GM role and manage their own club.
The General Manager (GM) ensures that all Sales, Fitness and Operations functions within the club provide the best member experience, team member environment, and contribute to the club's financial success.
The GM recruits, hires, trains and develops a diverse, high performance team and provides leadership and direction to ensure the team achieves goals in a way that reflects the company values.
This position is responsible for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly and well maintained club.
The GM will lead by example to deliver on the 24 Hour Fitness Anthem; "We are passionate about inspiring & empowering our members to live fit and healthy lives. We connect members with results. We value community, integrity, dedication. We deliver an inviting, friendly and supportive experience."
Essential Duties & Responsibilities :
Staffing and Development
Maintain a fully engaged and high performing team that aligns with company values and goals
Recruit, interview & hire department managers, and ensure proper levels of TM staffing in their club
Train, coach, and conduct planning sessions and performance reviews. Recognize strong performance and discipline when necessary
Conduct sufficient club meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Implement, supervise and direct regular training to ensure all club employees are trained in Operations, Fitness or Sales SOPs, and other company policies
Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are cross-trained on the fundamental aspects of each other's positions
Create and conduct team building activities including participation in recognition programs
Management of Sales and Fitness
Ensure the success of the sales and fitness teams by providing oversight and training of membership and fitness in order to attain sales goals
Ensure a high percentage of membership enrollments through management of sales team, execution of club sales strategies, conduct trainings and personal selling as needed
Collaborate with Corporate Group Sales team to drive sales through outside lead generation and weekly onsite events
Drive results through Fitness by analyzing performance, management of the fitness teams, and execution of fitness strategies
Establish a fun, safe, healthy, and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
Ensure the execution of 24 Hour Fitness Member Operations standards among all club employees
Resolve elevated club member concerns; conduct on-the-spot 'lessons learned' to prevent them from reoccurring
Monitor club appearance and ensure that problems are resolved quickly at all times and deliver a clean, friendly and well maintained environment
Oversee Time & Labor protocol to company standards
Ensure company and divisional SOPs, programs and promotions are efficiently executed
Prepare reports and communications regarding club operations as needed
Provide direction to team on critical safety and security priorities.
2-3 years of progressive management experience supervising 3-10 employees
3-5 years of broad retail/hospitality/operations industry experience Experience managing P&L and trend reports, or demonstrated math analytical / ratio skills
Experience supervising, directing and coaching teams
Certifications / Educational Requirements :
High School Diploma or GED
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
Ability to communicate telephonically with members
Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system
Work Environment :
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the environment is occasionally loud
Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required
- Must be able to travel by car and airplane up to 10% of the time
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
FUNCTIONAL GROUP Club Management