Verizon Desktop Support Technician in Issaquah, Washington

What you’ll be doing...

The Desktop SupportTechnician has overall responsibility for desktop and end user support in their assigned offices. The PC Technician will report to their assigned Service Program Manager or designate.

Responsible for tech support on Windows 7/8/10, some Macintosh, as well as a wide variety of applications installed on devices. Troubleshoot Citrix, VMWare clients for Windows and other applications. Apply basic understanding of virtualization as it relates to the PC client. Resolve hardware issues and effect repair for PC’s and MAC’s. Apply knowledge of TCP/IP to perform superficial troubleshooting of PC connectivity issues. Utilize basic routing principles including IP Addressing, DNS, connectionless vs. connection oriented services as it relates to host connectivity. Apply knowledge of Windows technologies on the client PC to include active directory, certificates, Internet Explorer, group policy, file & share permissions, security, operating system features. Configure and trouble-shoot Microsoft office Outlook, Microsoft Lync and other Microsoft office products such as Visio. Installation/configuration/troubleshooting of peripheral devices, such as scanners, printers, Wireless connectivity. Installation/configuration/troubleshooting of other typical business software, such as Acrobat, VPN clients, internally created applications and especially Internet Explorer and Chrome browsers.

Provide daily support for the following:

  • VoIP phone support

  • Inventory tracking

  • A/V setup for meetings; including assisting with life-size video conferencing units

  • Contact for Alarm system and HVAC

  • Responsible for maintaining MDF/IDF room

  • Conduct security and compliance checks and mitigate issues

  • On-boarding and off-boarding of users

  • Test, deploy, update, and troubleshoot software

  • Analyze desktop hardware and software processes for efficiency and need

  • Document processes and procedures

  • Obtain and maintain understanding of Active Directory to manage computers, users and groups

  • Grant/revoke access to various internal and external systems

  • Record all customer contacts, questions, and problems in the ticketing system.

  • Adhere to policies and procedures and seek guidance when issues arise.

  • Able to effectively use remoting tools to resolve issues in other locations.

  • Must participate in ongoing education relevant to role.

  • Must periodically pursue and maintain certifications relevant to role as part of personal ethic.

  • Work independently or part of a team in formal or informal project management role

  • Effectively handle multiple conflicting priorities

  • Overtime may be necessary based on business needs.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.

  • Ability to bend, stoop, lift and reach.

  • Ability to carry up to 40 lbs. for 50 feet.

  • Flexibility to work outside of normal business hours as needed - occasional weekends and/or nights as needed.

  • ITIL foundations certified within 180 days of employment.

Even better if you have:

  • Bachelor’s degree (or equivalent) in IT or related discipline.

  • Ability to correctly assess priorities independently.

  • Superior analytical skills for problem solving.

  • Ability to operate and troubleshoot audio-visual equipment such as projectors, conference speaker phone systems, etc.

  • Abilityto meet appointment commitments without on-going supervision.

  • Ability to explain complex information to various audiences.

  • Strong written and verbal communication skills.

  • One year IT support experience.

  • System administration on IBM AS/400 platform experience.

  • Certification related to role. ITIL, MCITP (Enterprise Desktop Support Technician), A+, MCDST, Network+, MCP or HDI Desktop Support Technician.

  • Security certification(s).

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 472319-1A