Fortive Corporation Product Support Specialist in Everett, Washington

Product Support Specialist

About Us:

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.

Description:

The Product Support Specialist supports TAC (Technical Assistance Center) and Order Management by processing and following up with customer requests. This includes but not limited to: customer price and availability, answering product questions, help with account registration, verification of entitlements, and basic technical questions.

Responsibilities

•Supports the Technical Assistance Center by processing incoming email/voicemail requests into incidents/cases in our CRM System

•Answers incoming calls from customer’s to provide price and availability of products or status of existing orders.

•Provide assistance via phone or email to our premium customers for calibration, parts replacement, and service/repair.

•Follow up with those customers via phone or email to ensure ticket closure for calibration, parts replacement, and service/repair.

•Assist other Fluke Networks departments and other Fluke operating companies where appropriate in directing customers to the right division.

•Develop solid internal partnerships with various Fluke Network departments to ensure our customer’s satisfaction.

Qualifications:

•Bachelor’s degree preferred

•At least one year in a proven, successful first line customer contact position

•Excellent oral and written communication skills

•Basic networking experience

•Ability to multitask

•Experienced with (Outlook, Web, Office) and the ability to learn new systems (SalesForce.com)

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit:www.fortive.com.

Job: Customer Service

Primary Location: North America-United States-WA-Everett

Organization: Fluke

Schedule: Full-time

EEO Statement: "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."

Req ID: FLU006751