Whidbey General Hospital PFS Representative, Physician Practice in Coupeville, Washington


The Patient Financial Svcs Representative for the Specialty and Primary Care Clinics (SPCC) performs a variety of duties that support the financial health and well-being of the outpatient clinical setting. Duties may include reconciling charges in the Electronic Health Record in compliance with CMS rules and regulations, billing and collection of insurance and self-pay accounts, processing refunds as required, receipting payments and verifying remittances to ensure accurate collection to meet accounts receivable goals, and assisting providers and clinical staff in coordinating patient referrals and subsequent follow up. This position requires at least one year previous medical billing / collections / referral experience, medical terminology training and/or experience and familiarity of ICD/CPT coding. Experience in disease etiology, skill assessment standards of care and understanding the scope of practice terminology use in regards to insurance, billing and coding preferred. Position requires communicating with patients, family, staff and professional affiliates which requires the person to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience toward all patients, visitors and staff at all times.