ZONES Business Systems Analyst - Professional Services Automation in Auburn, Washington

Business Systems Analyst - Professional Services Automation Location: Washington- Auburn Description Company Overview At Zones, we enable positive business outcomes through innovative solutions that leverage technology from world-class partners and exceptional service from our team of certified sales, engineering, and supply chain specialists. nfrastructure, the services division of Zones, is comprised of more than 400 systems engineers, solution architects, and technical specialists who design and deploy solutions in support of our clients' digital workplace modernization, network optimization, data center transformation, and security fortification initiatives. Our values are simple: work together, learn together - and succeed together. We promote a high-spirited working environment, where teams can collaborate and learn from each other. That's how we've innovated, adapted, and grown for over 30 years. Position Overview The Business Systems Analyst (BSA) is responsible for supporting all of the system and process needs of specific user groups within Zones, such as Sales, Ecommerce, Procurement, Logistics, etc. The position focuses on developing a complete understanding of the end-users business needs and designing system solutions to effectively support those business processes. The BSA serves as the primary liaison between the business users and the development teams. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Business Systems Analyst is primarily responsible for: Deliver solutions that improve business functions for Zones Provide product ownership for application development/enhancements/fixes requested by an assigned business area Develop business requirements and functional specifications Build / Contribute to the construction and delivery of IT roadmaps for the assigned business/functional area Create and maintain constructive, positive partnerships between IT and assigned business/functional areas Fully understand the business processes of users in the areas of responsibility Provide application and Subject Matter Expert (SME) support Manage and resolve support issues and escalations as assigned Ensure root causes are identified and appropriately communicated and documented We are se eking candidates with the following experience and skills Education: BA/BS in Computer Science, Business, or a related field Certifications/Licenses/Etc.: CBAP certification an advantage Required Experience: 4+ years required of experience in business systems analysis, data analysis, systems functional analysis, and business case development Background in supporting Professional Services business unit and familiarity with core business processes such as project management, resource management, time keeping, expense management, services billing and P&L Strong technical, analytical and problem-solving skills Excellent oral and written communication skills Ability to manage multiple projects, users, systems, and deadlines Team player Proactive problem solver Technology Focus & Requirements Experience with Tier-1 PSA tools - Tenrox preferred At Zones, we take great pride in offering a full spectrum of comprehensive, flexible benefit programs to our employees: Medical/dental/vision coverage 401(k) plan with matching provision Life insurance Paid vacation time Financial protection benefits Group discounts & perks Wellness programs And more Zones is