SP+ Transportation Valet - Overnight in Seattle, Washington
Job Details Valet - Overnight Address Seattle Area, Seattle, Washington 98101 Description USA Parking System, Inc. Job Description Department: Valet Parking Position: Overnight Valet Attendant (runner/driver) Job Overview: Individual will be an integral part of the warm welcome and fond farewell process by greeting all customers. Individual will be the primary mover of vehicles to and from the parking facility. Individual will have some safety and loss prevention responsibilities. Individual will learn and use aggressive hospitality concepts at all times. Reports To: Valet Parking Manager, Valet Parking Assistant Manager and Ramp Supervisor Key Relationships: All parking customers, property and parking associates Standard Specifications: Individual will remain in proper postposition when not moving a vehicle or cleaning the drive. Individual will be attentive to all customers and coworkers. Individual will perform in a professional manner at all times. Individual will observe all safety rules and regulations. Qualifications: Essential: 1. Ability to communicate effectively in English. 2. Ability to provide legible communications. 3. Must be at least 18 years of age. 4. Familiarity of property operations and surroundings. 5. Valid driver's license with a safe driving record. 6. Ability to operate a manual transmission. Desirable: 1. High school graduate or equivalent 2. Ability to communicate in another language Skills: Essential: 1. Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer. 2. Ability to enhance the well being of each customer to ensure a positive memorable parking experience. 3. Ability to provide high levels of customer service and demands the same from all associates. 4. Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates. Desirable: 1. Previous customer relations training 2. Previous valet parking experience Essential Job Functions: 1. Must attend all continued training seminars and classes when called upon. 2. Must attend all meetings required by property and corporate office. 3. Must have a working knowledge of valet attendant job description. 4. Must adhere to associate-parking restrictions. 5. Must adhere to departmental phone answering script. 6. Must adhere to associate posting and rotation procedures. 7. Must observe tip procedures. 8. Must follow all policies as outlined in Associate Handbook. 9. Must inform corporate office of driver's license status at all times. 10. Must perform at a high level in aggressive hospitality at all times. 11. Will ensure the traffic flow on the driveway is efficient. 12. Will be aware of all unattended vehicles on the driveway. 13. Will ensure all unattended vehicles on the driveway be movable if emergency arises. 14. Will be the secondary issuer of valet parking tickets to the guests. 15. Must participate in the customer coat program. 16. Must participate in customer windshield washing program. 17. Must participate in customer name recognition program. 18. Must participate in property VIP customer program. 19. Must observe vehicle call-down procedures. 20. Must observe luxury vehicle procedures. 21. Must observe oversize vehicle procedures. 22. Must observe handicap vehicle procedures. 23. Must introduce upset customer to manager or supervisor in a professional manner. 24. Must observe seemingly intoxicated customer procedures. 25. Must observe prohibition of removing customer vehicle from property procedures. 26. Must observe procedures of securing customer valuables in vehicle. 27. Must perform a vehicle pre-existing damage inspection. 28. Must assist in lot checks by being observant for potential problems in the parking area.