Technical Support Engineer
Department: Sales
Location: Seattle, WA

Description

Tableau Software is one of the fastest growing technology companies in the world, with nearly 100% annual sales growth. Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau’s web products (http://TableauPublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Check out our products at:www.tableausoftware.com/product-tour.

Tableau’s culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.

What you’ll be doing …

Tableau Software customers love working with our products, and we love helping them achieve amazing results. Technical Support Specialists are natural problem solvers, passionate about customers, curious about technology, and driven to succeed.

In this mid-level Technical Support role, you will work primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks. Responsibilities include triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. Some of the things you’ll be doing include …

• Effectively communicate with customers via email, phone, and other electronic methods to ensure effective use of Tableau’s products


• Research, reproduce and lead support case resolution efforts for customer software and technical issues


• Collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve highly complex technical issues associated with deployment


• Extensively research and document customer software and technical issues as Knowledge Base articles


• Prioritize customer cases and company projects effectively, communicating priorities and plans to management


• Mentor entry-level Technical Support Specialists in researching, resolving and documenting customer server issues



• Ability to flexibly work a variety of shifts including an early (6 a.m.), mid shift (12 p.m. start) or evening (4 p.m. start) shift or other combinations established by the Company. By way of example, evening shifts typically run Sundays through Thursdays 4 p.m. to 1 a.m. PST. Weekend shift work, holiday coverage, and/or 24/7 on-call may be required.
  Who you are …




• Problem Solver. You are a natural problem solver with a curiosity about technology. Others describe you as a highly creative, curious technologist, and you have excellent research skills.



• Communicator. Your verbal and written skills are top notch. You have an outstanding ability to empathize with customers and convey confidence, and are skilled with conflict resolution, presentation and small group facilitation skills.


• Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure.


• Educated. BSCS is preferred; Bachelor’s degrees in a technical or quantitative major will also be considered


• Experienced. You have 3+ years’ experience supporting and troubleshooting commercial end user software applications. You understand networking, server setup and administration.


• Domain. You have a strong understanding of relational databases; experience with Essbase and MSAS Cubes is a plus. 2+ years experience with SQL scripting, HTML, and JavaScript are preferred.


• Flexible. You are able to work flexible hours on a rotating schedule – including evenings, holidays and weekends if necessary.
  To learn more about Tableau’s mission, please visit:http://mission.tableausoftware.com

Tableau is an Equal Opportunity Employer

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