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Technical Support Engineer
Location: Seattle, WA
Tableau Software is one of the fastest growing technology companies in the world, with nearly 100% annual sales growth. Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau’s web products (http://TableauPublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Check out our products at:www.tableausoftware.com/product-tour.
Tableau’s culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.
What you’ll be doing …
Tableau Software customers love working with our products, and we love helping them achieve amazing results. Technical Support Specialists are natural problem solvers, passionate about customers, curious about technology, and driven to succeed.
In this mid-level Technical Support role, you will work primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks. Responsibilities include triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. Some of the things you’ll be doing include …
Ability to flexibly work a variety of shifts including an early (6 a.m.), mid shift (12 p.m. start) or evening (4 p.m. start) shift or other combinations established by the Company. By way of example, evening shifts typically run Sundays through Thursdays 4 p.m. to 1 a.m. PST. Weekend shift work, holiday coverage, and/or 24/7 on-call may be required.
Who you are …
Problem Solver. You are a natural problem solver with a curiosity about technology. Others describe you as a highly creative, curious technologist, and you have excellent research skills.
Tableau is an Equal Opportunity Employer