Fluent in Japanese and English\nPrevious experience in high tech customer service \nFlexibility to work varied shift from 4pm-1am PST on a 7-day schedule \nAnalyze and resolve a wide variety of complex technical customer issues \nAptitude for technical ability \nProven trouble-shooting expertise\nExceptional written and verbal communication (both English and Japanese) \nLeadership capability in an area of technical specialties\nSuperior time management and prioritization skills \nMac and Mac OS experience strongly preferred
Workspace Requirements
Fluent in Japanese and English
You know Apple is passionate about creating the world’s most innovative products. We are just as passionate about assisting the people who use them. So as an At-Home Advisor (AHA) for the AppleCare Program, when customers call or email with questions you won’t just provide answers—you’ll provide an experience. You’ll focus on the small details and be able to impress, engage, and inspire. And, you will do all this from the comfort of your home. \n\nA candidate we’ll love
A job in AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your technical know-how, you will continually provide meaningful service to enrich our customer experience. \nIn this position you will work for our AppleCare organization in our iTunes division. You will have the opportunity to provide world class customer support to our customers in Japan. \n\nA position you’ll love
