Amazon Corporate LLC Sr. Research Scientist, Virtual Employee Experience in Seattle, Washington

Sr. Research Scientist, Virtual Employee Experience Job ID 531480 Location US-WA-Seattle Posted Date 5/5/2017 Company Amazon Corporate LLC Position Category Customer Service Recruiting Team .. Job DescriptionAt Amazon.com, we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Amazon is seeking to hire a Researcher to join the Virtual Employee Experience team for the Virtual Customer Service (VCS) Program Team within Worldwide Customer Service. This position will support the team by identifying key opportunities and insights in our virtual employee life-cycle and partner with Amazon teams to improve the experience for all who work virtually for Amazon Customer Service. In this role you will discover and solve real world problems through data analysis and research. Job Responsibilities Identify and propose key opportunities for process, policy and technology improvements across the VCS operation Develop and execute research projects, including leading all project phases: methodology and study design, data gathering and manipulation, analysis, interpretation and presentation of results Lead and execute validation and impact studies. Define project requirements, document business and functional specifications, map current and future state business processes Build automated mechanisms for evaluating, measuring, and deploying the algorithms and/or models you develop. Basic QualificationsBasic Qualifications Experience in designing and leading research studies Strong working knowledge of at least one statistical analysis tool: R, SPSS, SAS Experience in data mining (SQL, ETL, data warehouse, etc.) and using databases in a business environment with large-scale, complex datasets Expert in analyzing large datasets Strong communication skills Master's degree Qualified candidates must have their permanent residency in one of these states: Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin Preferred QualificationsPreferred Qualifications PhD in Behavioral Psychology, Statistics, Survey Research or equivalent program Cross-functional project management experience Experience making business-driven decisions based on research and data Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation