Amazon Corporate LLC Program Manager in Seattle, Washington

Program Manager Job ID 532858 Location US-WA-Seattle Posted Date 5/5/2017 Company Amazon Corporate LLC Position Category Project/Program/Product Management--Non-tech Recruiting Team .. Job DescriptionAlexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready - just ask for information, music, news, weather, and more. Our vision is to build a computer in the cloud that is completely controlled by your voice. As a Program Manager, you will provide leadership and direction for program components. Candidate must have a passion for the customer and be capable of delivering high quality under aggressive time constraints. The successful candidate will own Beta program components and work with Engineering, Product Management, Technical Program Management, and both internal and external beta participants in order to track and resolve product issues identified during the beta test period. The candidate should have experience working in a product development environment, strong organizational skills, and excellent customer-facing communication skills. Job duties and expectations include: Refine existing beta program processes in order to more efficiently track and prioritize issues discovered during the beta process Create beta test assignments for participants, beta program documentation, and setup/manage resources for internal beta test activities and bug bashes Create and manage beta participant forums, both internal and external Provide direct support to beta program participants through accurate and detailed support practices and troubleshooting skills Own maintaining friendly, professional communication and providing direction to beta participants Increase beta participation by motivating participants and identifying incentives Develop beta plans for new product releases Define specifications for beta program tools Work with the internal Digital Products team to track and prioritize beta issues, follow up with engineering for resolution, and communicate status to participants Identify potential program risks and help ensure successful completion of beta activities through effective communication and follow-through Analyze beta participant metrics and feedback to generate and communicate meaningful reports, program status, and recommendations Identify participation requirements for the beta program and develop beta eligibility surveys for each product; and Excellent communication skills and experience working with technical teams and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization. Basic Qualifications Minimum Bachelor's Degree (BS, BA) 4+ years relevant experience managing programs in a product development environment Preferred Qualifications High level of written and verbal communication skills Comfortable working in a fast paced, highly collaborative, dynamic work environment. Ability to track and support multiple projects at one time, and to accept reprioritization as necessary Ability to deal with ambiguity and adapt to shifting schedules and time demands Excellent organizational skills Detail-oriented Ability to grasp complex technology and learn new information quickly Experience with Excel, Confluence, and SharePoint Experience with SQL is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation