Smith & Nephew, Inc. Office Administrator in Seattle, Washington
Office Administrator (R19887) ABOUT US Smith & Nephew supports healthcare professionals in more than 100 countries in their daily efforts to improve the lives of their patients. We do this by taking a pioneering approach to the design of our advanced medical products and services, by securing wider access to our diverse technologies for more customers globally, and by enabling better outcomes for patients and healthcare systems. We have leadership positions in: Orthopaedics Reconstruction - joint replacement systems for knees, hips and shoulders Advanced Wound Management - wound care treatment and prevention products used to treat hard-to-heal wounds Sports Medicine - minimally invasive surgery of the joint Trauma & Extremities - products that help repair broken bones We have around 15,000 employees around the world. Annual sales in 2016 were more than $4.6 billion. We are a constituent of the UK's FTSE100 and our shares are traded on the London Stock Exchange and through American Depository Receipts on the New York Stock Exchange (LSE: SN, NYSE: SNN) SUMMARY The position is responsible for order management and AR field related issues. This includes, but not limited to, the collection of PO's, order updates/corrections, ensuring the order invoices accurately and in a timely manner and AR responsibilities to include resolution of short pays/deductions, invoice disputes and assistance with aged AR. Essential Functions Establish cross divisional relationships between Ortho and Endo working with AR & OMS teams Facilitates contact with hospital accounts and/or sales associates as deemed appropriate to secure PO numbers and ensure all orders invoice Establish and maintain effective and cooperative working relationships with customers to resolve monthly short pay/deductions, invoice disputes and aged AR POC for HP for resolution of AR issues POC for high volume customers ensuring AR is collected within payment terms Provides timely responses to all order inquiries Process credits as requested and deemed appropriate after research Qualifications Requirements Travel - No Travel Required Education- High school diploma. Licenses/Certifications- N/A Experience Minimum of three (3) years customer service experience. Competencies Approachable and strong communication skills. Professional, tactful and diplomatic. Ability to work without supervision. Resourceful. Customer service oriented. Responsive. Articulate, both written and verbal. Supervision Reports to OA Supervisor Smith and Nephew is an Equal Opportunity/Affirmative Action Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by applicable law. Smith & Nephew is an Equal Opportunity/Affirmative Action Employer -EEO/AA/Minorities/Females/Disabled/Veterans and participates in the E-Verify Program. As an equal opportunity/affirmative action employer, Smith & Nephew is committed to a diverse workforce. If you are a qualified individual in the US with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Smith & Nephew's career website as a result of your disability. You can request reasonable accommodations by calling Recruitment Support at 1-901-399-6192.