King County Washington Metro Contract Security Coordinator (Project/Program Manager III) in Seattle, Washington

Position Summary This position is primarily responsible for managing contracted security services at Metro Transit, overseeing security measures and practices at Transit facilities, and overseeing or facilitating other aspects of Metro Transit's security program.

Who May Apply This position is open to the general public and all King County employees.

An Employer To Be Proud Of King County Metro Transit is a regional leader in helping people move quickly throughout the region, reducing commuter stress, greening the environment and radically improving urban air quality, by providing comfortable, effective transit services for the thousands of commuters and other residents of King County, Washington. Working for Metro means working for a leader in this nation's public transportation industry.

Great Benefits King County provides our employees with a free transportation pass (good on Metro, Pierce, Community and Sound Transit) and a competitive benefits package, (see Benefits tab for more details). The positions hired as TLTs will not be eligible for PERS participation; internal career service King County candidates who are awarded Special Duty assignments will retain their PERS eligibility.

Work Schedule This position is exempt from the provisions of the Fair Labor Standards Act, and is therefore NOT eligible for overtime pay if scheduled. Work schedule is normally Monday through Friday, 8:00 a.m. – 5:00 p.m. Variations may be required depending on demands and needs of the work.

Forms and Materials Required An online employment application with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience), answers to the supplemental questions, a resume and a cover letter summarizing why you are interested in this position and the most important reasons we should select you for the position, are required. You can either attach your documents in the "attachments" section or paste your documents into the "text resume" section of the employment application. See application instructions at the end of this posting for more details.

Questions If you have questions regarding this announcement, please contact Senior Human Resources Analyst Ralph Cady at ralph.cady@kingcounty.gov or 206-477-5998.

Job Duties:

  • Manage contracted security guard operations for the Downtown Seattle Transit Tunnel (DSTT), assigned Transit Centers and Park & Ride lots, the Metro employee garage and other facilities.
  • Manage all aspects of the contracted Fare Enforcement program.
  • Manage Metro's Security Monitor Center (SMC) which provides 24-hour surveillance, access control, security alarm response services and associated liaison with police agencies, Metro's Service Quality group, and other transit agencies, for the Transit Communications Control Center, customer garages, the employee garage, etc.
  • Manage Transit Security contracts. Develop contract specifications and criteria for contractor selection; manage bidding processes; develop contractor performance management criteria; manage timely and accurate collection of invoice payments.
  • Maintain, write, upgrade, test, coordinate and distribute standard operating procedures and manuals for every Contract Security post. Facilitate collaboration with other work groups for development of these directional orders.
  • Develop, implement and ensure compliance with contractor personnel standards, operational procedures for contract security staff, and development of curriculum for training security guard personnel. Investigate apparent deviations and initiate follow-up action. Review and coordinate response to all incident reports prepared by contract security personnel.
  • Develop, propose, monitor and manage Metro Transit's facilities contract security budget. Collect data to support preparation of budget documents, including review of monthly invoices, forecasting expenditures and assessment and reporting on planned versus actual spending.
  • Provide tactical assistance and coordination in technological assessments and planning. Identify technology needs, system capacity needs and best practices in concert with industry and Metro subject matter experts, based on proficiency in CCTV and monitoring/recording technology.
  • Manage downloading of recorded videos from monitoring systems for evidentiary and investigative purposes. Follow established procedures for the transmittal of evidentiary information to senior management, law enforcement and prosecuting attorney staff.
  • Review and initiate follow-up action as needed on Metro Customer Service comments/complaints related to security issues.
  • Review and analyze various security logs and reports.
  • Assess effectiveness of customer services provided and make recommendations on cost efficiency and customer service improvements.
  • Manage access control for Metro Transit facilities as required.
  • Manage the production and distribution of agency security badges for Metro Transit operating staff, visitors, contractors and temporary employees.
  • Conduct related special projects involving research and presentation of findings.
  • Miscellaneous duties as required.

Experience, Qualifications, Knowledge, Skills:

Minimum Qualifications

At least five (5) years' experience managing the administrative functions of a private or public sector security operation having multiple locations, or comparable management experience involving security, facilities security or crime prevention, ORany combination of experience and education that demonstrates ability to perform the duties of the position. Additional qualifications are:

  • Thorough understanding of customer service in an enforcement atmosphere
  • Knowledge of facility security best practices across the country
  • Skill in problem-solving and analysis and project management
  • Knowledge of physical and industrial security principles and practices
  • Understanding of the principles of crime prevention through environmental design
  • Ability to communicate effectively in English orally and in writing
  • Understanding of the operation of closed circuit television surveillance programs and equipment and access control and key card operations
  • Knowledge of documentation management principles and practices
  • Skill in public sector contract administration
  • Ability to review and extrapolate from security system data to arrive at security issue trends
  • Experience and ability in developing and monitoring budgets and in approving expenditures for contract management
  • Ability to work effectively as a team member, collaborating with others to successfully achieve goals
  • Ability to maintain confidentiality and work successfully in a law enforcement environment
  • Familiarity with public disclosure request law and with answering requests
  • Experience downloading video files
  • Proof of accreditation in NIMS ICS courses 100, 200, 700 (or close substitute courses sponsored by FEMA) Desirable Qualifications

  • Experience with transit facilities security

  • Knowledge of basic rules of evidence
  • Experience in a high-standards customer service environment
  • Project management experience, including experience performing observations of performance and behavior

Supplemental Information:

Application Process Applicants should complete the online application at www.kingcounty.gov, which includes the Supplemental Questions, and must attach or paste in your resume and cover letter. NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs listed (listing each position for each employer separately), duties explained, reasons for leaving, salary, etc. Your job history in the employment application should go back ten years (if you have ten years of employment). Earlier jobs should be included if they are relevant in some way to this job. If you have questions about this, please contact Ralph Cady as stated above. Applicants who are unable to apply online should follow the instructions under Tips On Applying at www.kingcounty.gov/jobs. If you need an accommodation in the recruitment process or an alternate format of this announcement, due to a disability as defined by the Americans with Disabilities Act (ADA), please inquire directly with the Human Resources contact for this job announcement, Ralph Cady, at 206-263-4782 or ralph.cady@kingcounty.gov.

Selection Process Applicants will be screened for qualifications and completeness of the application materials. The most competitive candidates may be invited to written and/or oral examinations. Reference checks will also be conducted.

*King County values diverse perspectives, life experiences, and differences. The Department of Transportation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all. *

Union Membership This position is represented by Professional and Technical Employees, Local 17, Professional and Technical bargaining unit.

Class Code 2441300

Job Title: Metro Contract Security Coordinator (Project/Program Manager III)

Opening Date/Time: Mon. 07/17/17 12:00 AM Pacific Time

Closing Date/Time: Sun. 07/30/17 11:59 PM Pacific Time

Salary: $84,302.40 - $101,920.00 Annually

Job Type: Career Service, Full Time, 40 hrs/week

Location: King Street Center - 201 S Jackson St, Seattle, Washington

Department: Department of Transportation - Transit Division