The Walt Disney Company Manager, Messaging Systems Engineering in Seattle, Washington

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Disney Seattle provides centralized technology services for major Disney brands such as ESPN, ABC, Marvel, Parks & Resorts and more. Specifically our Messaging Products enable marketing and communication tools across the Walt Disney Family of companies through multiple channels including PUSH, SMS, E-Mail, inbox, Web Sockets, and more. Imagine yourself working on a product that can PUSH to 300k mobile phones in less than a second or connects to 1M web browsers all at once.

The Messaging Services team is responsible for developing and managing a suite of industry-leading messaging services that deliver data and content to our guests at high-speed and high-scale across a multitude of platforms and channels.

The Manager of the Messaging Systems Engineering team is responsible for the development and management of a set of mission-critical messaging services used by ESPN, Walt Disney Parks and Resorts, ABC, ABC News, ABC OTV, Disney Interactive, Disney International, and other groups across TWDC. These messaging services are responsible for sending billions of messages per year to our guests across multiple channels including mobile Push, web sockets, email and SMS.

Responsibilities : This is a highly involved and highly visible leadership position responsible for a large development team and several large development projects. Primary job responsibilities include:

  • Partnering with product owner for full suite of message services including Unified Messaging, Outbound Email, Segmentation, Fastcast and Sweepstakes. Responsible for working with product owner to set strategic direction and defining and managing services roadmap, onboarding new customers, and meeting with existing customers to align services roadmap with customer’s product roadmaps.

  • Drive move to cloud activities for the entire stack of products in the messaging space.

  • Daily management of mission-critical messaging services in production: provide tier 3 live support and daily engineering support integrated with customer development teams.

  • Dev manager for multiple concurrent development projects, including development of new services and product evolution for existing services. Responsible for delivering projects on time and on budget.

  • Managing and mentoring large team of software engineers.

  • Responsible for operational and functional integrity of messaging services: setting and meeting SLA’s; continuous improvement in quality and performance; developing, monitoring and reporting on key operational and performance metrics.

  • Providing detailed, timely and highly-relevant reports and reporting tools to all customers of messaging services.

  • Collaborate closely with multiple indirect reports and peers from partner groups including QA, Customer Solutions, Build Engineering, Business Partner Relations and Operations; as well as close partnership with other engineering teams with interdependent services, including Identity, Data Systems and Content Management.

  • First-line budget and cost management for messaging services. Responsible for helping set budget and chargeback strategy and responsible for understanding and managing costs of services on a monthly basis.

Basic Qualifications :

  • Minimum 10 years work experience in software engineering

  • Minimum 5 years managing software engineering teams

  • Minimum 2 years experience managing large software engineering teams (more than 12 direct reports) leading complex projects distributed across multiple teams

  • Minimum 2 years experience as Product Owner of a Tier 1 service

  • Object-oriented programming in Java or C/C++ Experience developing high-scale web services

  • Excellent verbal and written communication skills

Preferred Qualifications :

  • Experience developing high-scale messaging systems

  • Experience with large data storage systems and technologies (MongoDB, Cassandra, Redis, SQL)

  • Experience in cloud technologies AWS & Google

Required Education :

  • BS/BA degree in Computer Science or other technical field.

Preferred Education :

  • Master’s degree in Computer Science or equivalent

  • Master’s degree in Business Administration

Company Overview :

At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.

Additional Information :

  • This position is a legal entity of The Walt Disney Company, an equal opportunity employer

Job ID: 472557BR

Location: Seattle,Washington

Job Posting Company: The Walt Disney Company (Corporate)