King County Washington Functional Analyst III in Seattle, Washington
This position is a unique opportunity within Public Health to be a member of the team who Manages and supports the mission critical Health Information Technology Electronic Health Record System (EHR), Epic that supports Public Health's direct treatment services in more than 30 locations, some of which operate 24 hours a day, seven days a week
The Functional Analyst III supports Public Health practices post-implementation of OCHIN/EPIC, the integrated Practice Management/Electronic Health Record that replaced paper health records and other legacy systems.
This assignment is expected to last 8-12 months, and could be extended depending on project business needs.
This position is a lead position in the functional analyst series and is responsible for mentoring and leading other Functional Analysts in the section and providing clinical application support to end users. End users support includes complex and non-routine issues, providing consultation and project management to support new system-related projects, clinic innovation and best practices development and initiatives, develop quality assurance standards, develop training plans and monitor the need for training. Incumbents will apply their knowledge of complex workflows and computer operations to support and maintain the system and its users.
This position will play a key role in customer satisfaction by providing the highest level of customer service, maintaining quality standards, facilitating training, and playing a key role in system implementation and maintenance activities.
ABOUT KING COUNTY
King County is the nation's 14th most populous county and among its largest, with Seattle serving as the county seat. The majority of the county's 39 cities are clustered in the western third of the county, with the middle third having a much more rural character, and the eastern third devoted to preserved forest and open space areas. The county affords a bounty of recreational and cultural opportunities year-round, welcomes its rich cultural diversity, and is home base to many international corporations including Amazon, Costco, Microsoft, and Starbucks.
ABOUT THE DEPARTMENT
The Department of Public Health, Seattle and King Countyworks to protect and improve the health and well-being of all people in King County as measured by increasing the number of healthy years that people live and eliminating health disparities.
Public Health is the one of the largest metropolitan health departments in the United States with 1500 employees, 40 sites, and a budget of $318 million. The department serves a resident population of 1.9 million people in an environment of great complexity and scale, with 19 acute care hospitals and over 7000 medical professionals. Over 100 languages are spoken here, and King County is an international destination welcoming 30 million visitors annually.
Public Health protects the public from threats to their health, promotes better health, and helps to assure that people are provided with accessible, quality health care.
Please note:King County is proud to be an Equal Employment Opportunity/Affirmative Action employer and we encourage people of color, women, veterans and people with disabilities to apply.
Who May Apply: This full-time position maybe be filled as Term Limited Temporary (TLT) position is open to all eligible applicants or Special Duty Assignment for current King County employees.
Work Location: This position will be located in downtown Seattle in the Chinook Building. It may require travel to other King County locations.
To be considered for this position, please submit a cover letter, and complete your on-line application. If you are a current Career Service King County employee,you must obtain prior approval from your supervisor to be eligible for the special duty opportunity.
Contact: For more information about the application process, please contact Sarah Fish at Sarah.Fish@kingcounty.gov or (206) 263-8738.
Examples of Duties:
- Lead, Mentor, Assign, review and approve work of other staff, including Functional Analysts in the section.
- Perform health application support including complex problem analysis and resolution on the phone, in person and via email.
- Consult with Public Health staff on workflow optimization and best practice development, both remotely and onsite at various clinics.
- Assist with developing plans for, lead and assist with new application implementation, functionality, upgrades and enhancements.
- Oversee, assist, document and report on testing issues of new functionality and configuration.
- Assist with or perform system administration including security, new user requests and module-specific master-file maintenance.
- Develop module-specific job aids and update training materials
- Assess training needs of section and facilitate employee training.
- Assist in the development of and monitor quality assurance standards.
- Prepare system documentation and develop reports.
- Assist/train users with reporting tools and understanding reports including developing training materials.
- Testing reporting capability for new build, maintenance/workflow changes, and upgrades. Developing queries for quality assurance.
- Bachelor's degree in business or data processing or a closely related field and minimum of 4 years working in a functional or business analyst role, or any combination of education and experience that demonstrates the ability to perform the essential functions of the position.
- Advanced knowledge of specific functional areas and modules for automated systems in an organizational unit.
- Knowledge of organizational business practices, work flow analysis, business systems design, and process re-engineering.
- Knowledge of databases, testing, data conversion, and transaction processing.
- Knowledge and awareness of techniques to mentor, lead and motivate staff.
- Ability to prioritize, delegate, assign, check and approve work assignments.
- Demonstrated ability to handle multiple priorities effectively and prioritize customer reported issues and recognize critical issues.
- Demonstrated commitment to customer service. This includes the demonstrated ability to establish and maintain effective relationships with customers, being responsive to requests and concerns.
- Demonstrated skill in analysis and problem solving, discovering root cause, and producing fully developed quality recommendations to decision makers.
- Willingness to examine new solutions to any problem.
- Demonstrated ability to effectively communicate verbally and in writing to a wide range of individuals including customers at various levels and to explain technical concepts in non-technical language.
- Demonstrated skill at working collaboratively, creating relationships, building trust and rapport with others.
- Ability to take initiative to complete necessary tasks or improvements and meet deadlines and accountability for producing timely, high quality work product.
- Work in a sometimes high pressure environment while maintaining composure
** Desired Qualifications:__
- Demonstrated minimum three years' experience managing and supporting Epic Practice Management and Electronic Health records systems, including interfaces with other systems such as labs, registries, and ADT Clinical Terminology.
- Clinic and operational workflows and workflow development.
- Advanced experience working error pools or work queues.
- Experience in running live daily operational reports, using/developing in Reporting Workbench, Experience using Crystal Reports and SQL database tools.
- Experience in system development and testing including both applications and interfaces.
- Advanced knowledge of computer operations.
- Advanced Experience working in Public Health clinic operations and/or multiple programs and services.
- Familiarity with WebTools (the programs on the back-end of Epic that allow for some system self-management) and role based security, Order Transmittal and related processes including computer and printer mapping.
Please note that you can attach multiple documents to your application. Your options are:
- Copy and paste one or more documents into the text resume section of the application.
- Attach multiple documents/files in the attachments section.
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. This position does require successfully passing a background check. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Necessary Special Requirements: Must be able to sit for prolonged periods of time at a desktop.
Must be able to work variable shifts twenty four hours a day seven days a week as directed by management. This work includes on call and after hours support.
Ability to lift, bend, twist and stretch in order to move and retrieve boxes weighing up to 25 pounds.
The selected candidate must be required to pass a thorough DAJD and King County background investigation.
Additional Information Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Job Title: Functional Analyst III
Opening Date/Time: Mon. 07/17/17 12:00 AM Pacific Time
Closing Date/Time: Mon. 07/24/17 11:59 PM Pacific Time
Salary: $78,520.83 - $99,530.08 Annually
Job Type: TLT or Special Duty Assignment
Location: Chinook Building, Downtown Seattle, Washington
Department: Department of Public Health--Administrative Services