Accenture Delivery Excellence and Innovation Lead in Seattle, Washington
Title: Delivery Excellence and Innovation Lead Location: USA-West Job Number: 00498523
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.
The Delivery Excellence & Innovation Lead is part of the Business Process Services organization that supports the Content Moderation team of the client. This role contributes to the delivery of change incubation, anticipating organizational needs and developing implementation plans. Plays a key role in ensuring projects (change initiatives) meet business, schedule and budget objectives. Manages the Innovation agenda and ensures that Global teams can actively drive new Innovation and Automation Programs. Partners with Finance and Delivery to run a scaled operations team, manages financials and other deliverables.
The Lead has responsibility for many key performance indicators.
Responsible for driving automation and analytics across different workflows and geography
Liaises with heads of key Support Teams to understand pressures of project demand and problem solve to deal with issues as they arise
Run Global Delivery Initiatives, manage forecast and work with Global teams to deliver outcomes
Drive improvement programs on processes to improve cost, quality client value
Responsible for strategy, direction and execution on innovation across Content Moderation teams
Responsible for running statistical analysis on various metrics on an ongoing basis
Interact with client internal stakeholders to drive and influence improvement objectives
Lead Lean and Automation projects in the business
Management of teams or projects and act as a mentor / coach to other analytics team members in Quality & Reporting
Bachelor’s degree required
Must be Certified as Six Sigma Green Belt or higher
Minimum of 2 years of experience running Global Automation programs with client-facing deployment knowledge of Automation software
Minimum of 4 years of experience with managing projects to defined SLAs
Minimum of 7 years of experience in Business Process Services and Analytics
Must be trained as Six Sigma Black Belt
Experience working in similar role with responsibility for Account Management
Experience working with Google tools, systems and products
Good practitioner of Six Sigma Analytics
Knowledge of Black Belt level tools
Knowledge of Minitab and JMP analytics software
Experience running large analytics projects and providing program management across locations
Excellent understanding of various automation tools and techniques
Strong knowledge of quality principles and techniques
Strong ability to influence and be decisive
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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