HomeStreet Bank Commercial Lending Relationship Manager II in Richland, Washington

EO/AA Employer including Vets and Disabled

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

Job Description Summary

Under the general guidance of the Team Leader, Relationship Manager is responsible for the production of new commercial loan and deposit clients, the expansion of existing loan and deposit relationships, the generation of loan fee income, and the referral of products and services to other areas of the Bank, in accordance with annually established goals.

In addition to developing loan and deposit relationships, Relationship Manager, under the general direction of the Team Leader, will meet with and interview clients/prospects, analyze financial information, assist in the negotiation of terms and conditions of all types of loan transactions, close loans, manage and maintain the integrity of assigned loan and deposit portfolios, and assist Credit Administration in the monitoring of credit quality and maintenance of current financial information for each assigned borrower.

Relationship Manager also ensures the delivery of the highest level of customer service to the clients of the Bank.

Job Details


Business Development

  • Accountable for the attainment of annual business development goals for loan and deposit production, loan fee income generation, cross sales, and portfolio retention.

  • Promotes sales delivery through aggressive relationship building with centers of influence and commercial clients and prospects.

  • Works with the Team Leader to identify and develop new markets within the Bank’s footprint and expand lending opportunities in accordance with the Bank’s strategic plan.

  • Maintains a strong working knowledge of the Bank’s loan, deposit, and other products and services.

  • Meets with and interviews clients/prospects. Seeks opportunities to build relationships, working within the prescribed framework of the Bank’s policies and procedures to offer flexible and competitive banking solutions, including business loans, lines of credit, deposit and other business products and services.

  • Participates in joint calls with cash management, commercial deposit services, and/or retail branch representatives, as appropriate, to assist with offering complete banking solutions to clients and prospects.

  • Gathers the necessary loan application package/documents, along with business, financial and personal background information required to move forward with client’s credit request..

  • In coordination with Underwriting Group, reviews loan requests and credit history, along with financial statements and spreads to determine whether proposed credit application includes all information needed and meets lending criteria outlined in the Bank’s lending policies, procedures and guidelines.

  • Working with Team Leader and Underwriting Group, prepares proposed credit outlines (pre-flights), including recommendations for loan pricing and terms, to present to Credit Administration for concurrence prior to proceeding with in-depth client negotiations or “indications of interest”.

  • With the assistance of the Underwriting Group, prepares well developed credit memorandum that conforms to the Bank’s required underwriting format and guidelines, seeking assistance from the Team Leader, Senior Relationship Manager, Regional President or Market President, as needed, to ensure that all complex issues have been adequately addressed.

  • Working with the Team Leader, participates in formal credit approval process by presenting loans for approval to the required level of authority and/or appropriate Loan Committee.

  • Communicates credit approvals to clients, delivers loan documents for signature, and ensures that loan request is processed and booked.

  • Ensures that declinations are communicated to prospects and customers, in written or verbal form, as required by Bank procedures and guidelines.

  • Provides exemplary/professional customer service to, and maintains constructive and positive working relationships with, referral sources, loan applicants, borrowers, depositors, and their representatives.

  • Prepares and submits regular sales production and customer call reports to Management, as requested.

  • Actively participates in the local business community at large.

Portfolio Management

  • Maintains a strong working knowledge of the Bank’s current Credit policies and procedures established for Commercial Lending.

  • Under general guidance of Team Leader, manages and monitors assigned loan and deposit portfolios, communicating directly with borrowers and depositors as appropriate.

  • Provides advice and counsel to customers on financing, deposits and related matters, representing the Bank’s best interests at all times.

  • Maintains credit quality of assigned loan portfolio within Bank standards and guidelines; promptly surfaces any and all risk issues uncovered in the course of managing the portfolio. Works in concert with Team Leader and Credit Administration to assess emerging risks and develop resolution strategies.

  • Actively participates with Commercial Lending support staff to ensure that all documentation is in place, applicable terms and conditions are adhered to, and required financial exhibit due dates are monitored, with exhibits received from customers in a timely manner.

  • Communicates regularly with Cash Management, Commercial Deposit Services, and/or Retail Branch partners to ensure client deposit accounts are handled in an accurate and timely manner, and any issues are promptly resolved.

  • Consistently operates in compliance with banking laws and regulations, established Bank policies and procedures, audit and security policies. Consistently complies with all aspects of the Bank Secrecy Act, Anti-Money Laundering Rules, OFAC and FinCen Requirements, and the USA Patriot Act.

  • Assures customer information and data is kept confidential.

  • Performs other duties as assigned by Management.


  • Bachelor’s degree or equivalent professional experience in a mid-size or larger financial institution, or equivalent combination of experience and education.

  • Minimum 6 years of commercial/business lending experience or a combination of commercial/business lending experience and relevant/transferrable experience – in the market they expect to serve.

  • Skill and experience in structuring C&I loans and owner occupied real estate loans for medium to middle market size businesses, experience with SBA lending a plus.

  • Thorough understanding of basic principles of accounting and financial analysis.

  • Proven track record of meeting established annual loan and deposit production goals, while retaining existing client base.

  • Able to provide satisfactory evidence they have the depth of referral sources (network) necessary to be successful in development of new business relationships.

  • Good analytical, time management, and organizational skills, with a high level of attention to detail.

  • Good written and verbal communication skills with the ability to be persuasive one-on-one as well as in a group setting.

  • Demonstrated ability to problem solve and work in an organized manner on multiple projects.

  • Computer literate in word processing, financial software used for spreading financial information, Excel and Word. Experience with customer contact management software such as Act, Access or Outlook a plus.

  • Willingness and ability to travel within the Bank’s service area to develop new clients and conduct regular site visits.

  • Position requires National Mortgage Licensing System and Registry (NMLS) Registration under the terms of the Safe Act of 2008. Upon active employment with HomeStreet Bank, required to either register via the NMLS registry or re-register and move previous registration to HomeStreet Bank’s registration. Continued employment in this position is contingent upon successful registration after start date and annual re-registration thereafter.


  • Positive attitude and team player approach, with excellent customer service skills for both internal and external customers.

  • Impeccable personal integrity; ability to maintain confidentiality of customer information and data.

  • Builder of relationships and partnerships – ability to work effectively in a team environment.

  • Motivated self-starter with a high level of initiative and demonstrated commitment to facilitating the growth and development of the Bank.


  • Position requires business travel within the Bank’s service area.

  • Ability to operate standard office equipment, such as personal computer, printer, copy machine, telephone and calculator.

  • Ability to perform repetitive, finer hand and arm movements, including filing, reaching, carrying, pushing, lifting, and bending.

  • Ability to think clearly, critically, and provide appropriate solutions.

  • Work activities involve combination of sitting for longer periods and intermittent standing/walking.


  • Office environment

This Position Description may not be limited to the Functions and Requirements as outlined above, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.


Commercial (Sales)

Who We Are

Founded in 1921, HomeStreet Bank offers consumer and business banking, mortgage financing, commercial lending, investment and insurance products and services in the Pacific Northwest, California and Hawaii. We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients.

Our drive to achieve this goal begins with trust – in our own abilities and in those who we work with each day. At HomeStreet, we respect and empower our employees to make decisions that support innovation, and deliver results for customers. Employees collaborate across teams to make the right decisions, share knowledge, continually move forwards and grow.

We believe in promoting from within to deliver the strongest base of company knowledge, shared experience. And understanding about how our company has grown and evolved since its founding in 1921. Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work. This is how we deliver value every day.

Work Culture

As a rapidly expanding company, HomeStreet offers many opportunities to learn and grow. Throughout a period of dramatic growth, we have preserved the tradition of working in cross-functional project teams and promoting advancement across the company. Whether your interest lies in the banking or lending aspects of our business, if you have a desire to learn, are enthusiastic, perform quality work and have a passion for customer service, you will thrive in this fast paced and fun environment where people respect and help each other.

Diversity and Inclusion


HomeStreet is committed to a diverse workplace with employees from a wide range of backgrounds. We recognize that a more diverse workforce translates to broader perspective and greater understanding, which in turn translates to a greater capacity for customer service. We focus on recruiting and retaining employees from different backgrounds and who are representative of the people in our communities. By doing so, we are better able to serve our customers and understand their financial services needs and goals.

Equal Employment Opportunity

Equal employment opportunity is a fundamental HomeStreet belief. We practice fair and equal treatment for everyone, regardless of race, color, national origin, ancestry, religion, creed, political ideology, gender, marital status, sexual orientation, age, or the presence, history or perception of having any sensory, mental or physical disability, genetic information, or protected veteran status. In addition, we ensure compliance with federal, state and local laws governing nondiscrimination in employment. This philosophy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employing Individuals with Disabilities

HomeStreet embraces the American with Disabilities Act (ADA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment with HomeStreet Bank:

Come Grow With Us

For more than 90 years, HomeStreet Bank has maintained a strong commitment to ethics, customer service and support of our communities. Building trust with our customers and employees is at the core of everything we do, and we’re looking for talented and motivated people to join us as we grow and evolve as a company.

We are an equal opportunity employer with a commitment to employee development. We continually aim to build and maintain a successful team of talented people who feel challenged to do their best every day. We hire for potential, support personal development, and whenever possible, promote from within.

We offer competitive salaries, benefits, and incentives with the opportunity to give back to the community. Whether you’re just beginning your career in financial services, or have years of experience, we have a wide range of job opportunities for you to consider.