Microsoft Corporation Compliance Manager in Redmond, Washington

Microsoft Corporation has an immediate opening for an experienced compliance manager to protect Microsoft corporate and customer data sought by governmental agencies, such as law enforcement (civilian and military) and other regulatory entities, while responding to legal process-based demands. The position will be based in Redmond, Washington or Mountain View, California, and will be part of the Law Enforcement and National Security Fulfillment (LENS) Team within Corporate, External, and Legal Affairs (CELA).

Organization:

The Microsoft CELA group works on the cutting edge of business and regulatory issues around the world, playing a proactive and engaged role pioneering new legal and corporate affairs solutions that will advance business goals and also benefit consumers, industry partners, and the communities where we live and work.

The LENS Team handles all criminal and civil legal demand disclosures as assisted by CELA, in compliance with both U.S. and international law. LENS support includes compliance for services such as Microsoft Account, Outlook.com, OneDrive, Skype and Xbox Live.

Additional LENS Services:

  • 24/7 on-call emergency inquiry and response for high profile life-threatening situations.

  • Partner with lines of business to ensure that they acquire and retain customer data for their online services in accordance with Microsoft policy, their business needs, and the requirements of Law Enforcement as well.

  • Global outreach and training to law enforcement on new and changing Microsoft online products and services.

Responsibilities

  1. The review of and response to legal demands (subpoenas, orders and search warrants) for consumer and enterprise information (e.g. Outlook.com, OneDrive, Skype, Xbox Live, O365, and other online services) while upholding Microsoft policies protecting customer data and privacy; these requests must be answered accurately, with a high level of discretion and confidentiality, and in a timely manner according to compliance due dates;

  2. Management of document-based legal escalations;

  3. Participation in LENS’s emergency response team, which provides 24x7 support for emergency law enforcement escalations;

  4. Interfacing with governmental entities to resolve legal process ambiguities in a manner that serves Microsoft’s customers, the public’s and the company’s interests;

  5. Compliance with company-wide policies, standards and business procedures designed to foster compliance with legal requirements and best practices.

Qualifications

  1. Two year colleage degree or BA/BS Required.

  2. Prior professional experience dealing with government demands (subpoenas, orders, search warrants) and laws governing those demands such as the Electronic Communications Privacy Act (ECPA), various federal, UCMJ or state authorities for compelling the production of data hosted in the U.S. as well as criminal process and procedure, rules of evidence, and witness testimony. Experience with foreign jurisdictions’ privacy, data retention and data production laws is additionally beneficial;

  3. Possession of a U.S. government security clearance, or an ability and willingness to obtain such clearance;

  4. Ability to maintain availability for scheduled 24x7 emergency response program rotation;

  5. Prior witness testimony experience;

  6. CIPP/US privacy compliance certification, or the ability to obtain and maintain certification;

  7. High level skills in legal analysis, research and writing, superior oral and written communication skills, excellent negotiation and interpersonal skills;

  8. Ability to work independently, pragmatically, and efficiently on a wide variety of tasks in a pro-active manner in a fast-paced environment;

  9. Detail oriented with excellent organizational skills;

  10. Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues;

  11. High tolerance of ambiguity and flexibility to accommodate fluctuations in work demands;

  12. Ability to understand a variety of technologies, business interests and political and regulatory goals;

  13. Familiarity with the software industry and working knowledge of Microsoft products and services highly desirable

Candidates must be able to meet all federal government security screening requirements as indicated for this role. Federal security screening requirements call for applicant to verify U.S. Citizenship. Additional customer screening requirements may include additional items such as, but not limited to: specialized agency background checks (either national or local) and fingerprinting, as well as the ability to obtain a government personnel security clearance. All employees hired into roles supporting Cloud Offerings will also be required to pass Microsoft background checks prior to the start of employment and every two years thereafter.

"Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com ."