Washington State University Survey Supervisor in Pullman, Washington
Summary of Duties
The Program Support Supervisor 1 will supervise support staff involved in the performance of duties associated with a highly specialized data collection programs for the Public Opinion Laboratory (POL). Develop and deliver basic and specialized project trainings, VoXco Computer Assisted Telephone Interviewing (CATI) trainings for effective program delivery to 75-100 employees per year. Act as liaison between the staff and management for 50-60 survey projects each year. Also interacts with those outside of the organization being interviewed. With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct monitoring of actual interviews, performance evaluations and recommend disciplinary action. As part of a team, devise and implement new procedures. Coordinate, schedule and monitor program activities to determine consistency with project goals. Evening and weekend shifts required, as well as travel for field work as needed. As needed represent Supervisor Lead (POL Coordinator).
This position will work Sundays 12:30-9:30 pm and Monday -Thursday 3:30 pm – 9:30 pm.
View the Benefits overview for information regarding competitive benefits available.
High school graduation or equivalent AND three years of applicable experience in the program specialty; OR equivalent education/experience.
Program Specialty: survey research, data collection, or data entry.
Ability to work evening and weekend shifts.
Ability to travel.
Recent experience in the survey/data collection environment. Proficient at VoXco or other Computer Assisted Telephone Interviewing (CATI) software. Familiar with how to compile a Data Entry Code Book, and report review and preparation.
Will this position require a background check?
This position has been designated by the department to require a background check
Posting Detail Information
Special Instructions to Applicants
Please note, this position has been re-posted as of October 11, 2017, and will be open until filled.
Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or email@example.com.
Employee Type: CS-Classified Staff
University Title: Program Support Supervisor 1
Working Title: Survey Supervisor
College/Area: Office of Research
Department Link: Social and Economic Science Research Center
Position Number: 124625
Hiring Unit: SESRC
Work Location: Pullman
This position is in a Bargaining Unit: No
Appointment Status: Permanent
Job Appointment (FTE%): 75
Position Term in Months: 12
Monthly Salary: 2185.50
Open Until Filled: Yes
Posting Number: 20133694P
Zip Code: 99164
Open Date: 09/11/2017
Department: Social and Economic Science Research Center