Washington State University Program Coordinator in Pullman, Washington

Position Details

Summary of Duties

This position is responsible for ensuring that a high level of customer service and exam integrity is attained in all interaction with students, staff and faculty while carrying out the responsibilities of the Global Campus Proctoring Service (GCPS).

These duties include providing coordination and support for proctoring, shipping and technical functions. This position may serve as a liaison to proctors at a distance, provide training and supervision for time-slip proctors, proctor online exams, ship media and exams and respond to student and instructor technical support and exam related questions submitted via email, or phone call.

Additionally, the incumbent may provide training to instructors as a part of the Global Campus eLearning Services.

This position works varied hours and requires weekend work hours

Additional Information

View the Benefits overview for information regarding competitive benefits available.

Position Qualifications

Required Qualifications

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

Additional Requirements

Experience working with academic testing (proctoring, facilitating, scoring, etc.) or similar related experience.

Demonstrated experience using and learning new technologies.

Demonstrated experience in customer service.

Ability/willingness to work nights and/or weekends.

Preferred Qualifications

Demonstrated experience with exam proctoring, or knowledge of academic integrity issues.

Experience in distance or online education or higher education supporting or instructing students.

Demonstrated experience with Microsoft Office applications.

Demonstrated ability to collaborate with colleagues in seeking innovative solutions to new and ongoing tasks.

Demonstrated ability to work in a fast-paced, quickly changing, high stress environment.

Demonstrated ability to train and supervise others.

Bachelor’s degree.

Will this position require a background check?

This position does not require a background check

Posting Detail Information

Special Instructions to Applicants

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.

EEO Statement

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Employee Type: CS-Classified Staff

University Title: Program Coordinator

Working Title: Program Coordinator

College/Area: Academic Outreach and Innovation

Department Link: Global Campus

Position Number: 124898

Hiring Unit: Academic Outreach and Innovation

Work Location: Pullman

This position is in a Bargaining Unit: No

Appointment Status: Permanent

Job Appointment (FTE%): 50%

Position Term in Months: 12

Monthly Salary: $1,327

Open Until Filled: No

Posting Number: 20133700P

Zip Code: 99164

Open Date: 09/15/2017

Close Date: 10/01/2017

Department: Global Campus