Washington State University Program Assistant in Pullman, Washington
Summary of Duties
The primary function of this position is to provide high quality customer service and perform support duties as part of a group that services student loans, student accounts, and accounts receivable. Under general supervision, the incumbent utilizes established procedures and guidelines in the performance of assigned tasks. Duties include answering and directing telephone calls to appropriate personnel; answering routine inquiries; processing returned mail; distributing incoming mail; composing written communication; maintaining records and files; using the Point-of-Sale System to receive and disburse funds and generate receipts.
View the Benefits overview for information regarding competitive benefits available.
High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
Extensive customer service experience working with the public
Extensive experience handling cash and balancing on a daily basis
Intermediate to advanced skills in Excel
Experience using mainframe databases
Experience with Microsoft Office Suite (Word, Excel, Access, Outlook)
Previous experience working in the banking industry
Will this position require a background check?
This position has been designated by the department to require a background check
Posting Detail Information
Special Instructions to Applicants
Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or email@example.com.
Employee Type: CS-Classified Staff
University Title: Program Assistant
Working Title: Program Assistant
College/Area: Financial Services
Department Link: University Receivables
Position Number: 38329
Work Location: Pullman
This position is in a Bargaining Unit: No
Appointment Status: Permanent
Job Appointment (FTE%): 100%
Position Term in Months: 12
Monthly Salary: $2,367.00
Open Until Filled: No
Posting Number: 20133748P
Zip Code: 99164
Open Date: 10/11/2017
Close Date: 10/22/2017
Department: University Receivables