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Date: 01-23-13 Title: Communications Operator Location: Bellingham, WA Department: 7935-Communications Hours/Week: 0 FTE: on-call Shift: Variable Work Hours: variable Work Days: Sun-Sat Job Type: Regular Req #: peac-00024999 Salary Range: $13.05 - $19.57 Company Profile: At PeaceHealth, we carry on the healing mission of Jesus Christ by promoting personal and community health, relieving pain and suffering, and treating each person in a loving and caring way. The fulfillment of this Mission is our shared purpose. It drives all that we are and all that we do. To those who embrace the spirit of these words and our commitment to Exceptional Medicine and Compassionate Care, we offer the opportunity to learn and grow as a member of the PeaceHealth family.
Job Description: To learn more about PeaceHealth, please visit us onFacebookorLinkedIn!
PeaceHealth is looking for an outstandingCOMMUNICATIONS OPERATORto join our Communications team! This is anON-CALL, variable shiftposition.
This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.
Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.
Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.
May be required to operation physician's answering service and handle trouble reports by working directly with the physicians.
Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.
Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.
Provide back-up assistance to other departments as directed.
Operate other communication and emergency systems as required.
Dispatches requests for multiple services as required.
Performs other duties as assigned.
Experience working in a medical office/hospital setting preferred.
Previous operator or switchboard and clerical experience preferred.
Strong interpersonal skills including high degree of courtesy
Ability to maintain professional level of communication in a high stress fast paced environment
Exceptional attention to detail
Ability to multi-task with strong organizational skills
Proficient computer/keyboarding skills required.
Ability to make decisions without direct supervision
Good spelling and penmanship
At PeaceHealth, we carry on the healing mission of Jesus Christ by promoting personal and community health, relieving pain and suffering, and treating each person in a loving and caring way. The fulfillment of this Mission is our shared purpose. It drives all that we are and all that we do. Caregivers of PeaceHealth embrace the spirit of these words and share our commitment to Exceptional Medicine and Compassionate Care, and are willing to learn and grow as a member of the PeaceHealth family.
The above information on this description has been designed to indicate the general nature and level of work performed within this job class. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.
Qualifications: please see above.