T-Mobile USA, Inc. Sr Manager, Tech Product & Solution in Bellevue, Washington

Job Description Sr Manager, Tech Product & Solution Responsibilities Leadership - Establishes goals for the work group, develops organizational capability, and models how we work together: Innovation - Foster a culture of innovation and thought leadership. Cultivate innovative concepts and provide opportunities to transform ideas into technology solutions. Industry Knowledge - Remain informed of relevant technology, business, and functional trends enabling strong contributions to the strategic planning process. Strategy & Roadmap - Accountable for strategy and capability roadmap (translating capabilities into technology solutions) for area of responsibility. Identify opportunities and assess current state. Solutions Approach - During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate the deployment of technology solutions to ensure an exceptional end-user experience Communication - Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups. Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs. Qualifications Solution Delivery/Support - Develops strategic and operational plans for the work group, manages execution, and measures results: Business Partnership - Advocates and aligns business objectives with technology strategies to deliver solutions enabling strategic business initiatives and delivering operational efficiencies Product/Service Management - Responsible for management of application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions. Technology Leadership - Coordinates effective platform management across peer technology functions - solution architecture, application development/engineering, quality assurance. Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities. Vendor Relationships - Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance. Team Building & Development - Our employees are key to our success: engage continuously to attract and develop talent with business acumen, technical expertise, and thought leadership. Responsible for recruitment and selection through talent career management: Performance Management - Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides individual team members with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels. Talent Planning - Plans future talent requirements to support technology strategy and delivery roadmaps. Identifies required skills and determines approach to address gaps via partner development and/or incremental talent acquisition. Resource Planning - Fully understands and plans for required resources across solution support and delivery efforts. Ensures required resource capacity and skill coverage through internal and timely external staff augmentation as appropriate. LEADER COACH COMPETENCIES SETS PERFORMANCE DIRECTION Translates broader business initiatives into clear team objectives and concrete indiv